Workplace conflict arises between two or more people as a disharmonious interaction of personalities based on misunderstanding or disagreement during client interactions, colleague relationships and daily business transactions. An understanding of how the individual personality responds during conflict can refine professional behavior and redefine our interpretation of ethical codes of conduct and industry standards of practice. What’s Your Professional Character in Conflict? Every massage therapist has their own, unique personality that is always present within their professional character. This personality is made up of a unique set of morals, values and beliefs that influence the professional decision-making process. Visit our website to take the free personality quiz before signing up for class.